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Customer Stories




Mitrix, Inc. Mitrix, Inc.


IncRev became the “in-house outsourced arm of Mitrix” enabling early go-to-market for the Mitrix on-demand supply chain solution – SCM Live.



Customer:
Mitrix, Inc.,

Website:

Country / Region:
US / Silicon Valley

Industry:
Software

Customer Profile:
Mitrix Inc. based in Redwood City, CA, is revolutionizing Supply Chain Management (SCM) technology via the Internet with SCM Live, the first-of-its-kind software designed specifically for small and mid-sized enterprises (SMEs).

Services:
SCM Live and MLXF 2.9

Solution Summary
Mitrix is revolutionizing an On-Demand Supply Chain Management (SCM) solution via Internet - the first-of-its-kind software designed specifically for small and mid-sized enterprises. Faced with challenges of scalability, configurability and the quality of the product Mitrix wanted a partner to deliver the product in their targeted time-frame to the marketplace.

Business Needs
The market for SAAS (Software as a Service) is growing, and to capitalize on the trend, Mitrix required to quickly expand its product network by adding more customers with a short implementation phase. Business was targeted for the Mid-market where shorter implementation cycles meeting a variety of customer business processes focusing on integration, were the key drivers. The solution also required high availability with minimal downtime for maintenance and a quick turnaround time for new feature and maintenance releases. Leadership from an engineering perspective was required to guide Mitrix from a Technology Platform and Processes perspective; help improve the quality of the product and drive the development towards embracing latest technologies leveraging Mitrix’s Supply Chain Expertise.

Solution
IncRev became the “in-house outsourced arm of Mitrix” offering Leadership services for product engineering direction and support. Thereafter, IncRev established a dedicated Development & Quality Assurance team in an onsite-offshore model with technical / functional expertise. Besides achieving early integration with the team at Mitrix IncRev streamlined the entire product engineering processes, and re-architected the solution enabling Mitrix to meet their business agenda.

Benefits
IncRev’s services enabled early go-to-market for Mitrix’s on-demand solution, directed with the right technology, reduced product development time, orchestrated for complex integration scenarios, with faster implementation cycles and on-going support for its customers. information.